Delivery information

Shipping and delivery at FENDO

We want your order to arrive safely, reliably and as quickly as possible. This page explains our shipping conditions, estimated delivery times, shipping costs, tracking and delivery address changes.

1. Delivery destinations

FENDO delivers within Switzerland and to selected international destinations.

Available delivery countries and shipping options are shown during checkout.

Delivery is handled by the carrier available for the destination country and the selected shipping service.

2. Processing and dispatch

Orders are generally processed Monday to Friday, excluding public holidays.

After receiving your order, we check payment confirmation, the availability of the items ordered and the delivery information provided.

Once your order has been dispatched and handed to the carrier, we will email you a shipping confirmation.

Please note that processing time and subsequent transit time are two separate stages.

High demand, promotional periods or exceptional circumstances may delay order processing.

We aim to process every order carefully and as quickly as possible.

3. Estimated delivery times

The following times are non-binding estimates for transit after your order has been handed to the carrier.

Delivery region	Estimated transit time
Switzerland	2–3 working days
Europe	3–5 working days
United Kingdom	3–5 working days
USA and Canada	4–7 working days
Australia	7–9 working days
Other available destinations	Depending on the destination and shipping service

These transit times are in addition to order processing time.

For international deliveries, customs clearance, import inspections, public holidays or other exceptional circumstances may extend delivery times.

The shipping options and delivery information shown during checkout apply to the individual order.

Statutory rights relating to delivery delays remain unaffected.

4. Shipping costs

Shipping costs depend on the destination country, the selected shipping service and the shipping conditions applicable when the order is placed.

All applicable shipping costs are clearly displayed before you complete your order.

International deliveries may incur additional customs duties, import taxes or other charges unless these are expressly stated to be included in the total price.

Please check the relevant information during checkout.

5. Shipping confirmation and tracking

Once your order has been handed to the carrier, we will email you a shipping confirmation.

If tracking is available for your selected shipping service, this email will include a tracking link or tracking number.

You can use this to check your order's current shipping status directly with the carrier.

Please allow some time after dispatch for the first tracking information to appear.

6. Where is my order?

After placing your order, you will receive an order confirmation by email.

Once your order has been dispatched, you will also receive a shipping confirmation with tracking information where available.

If you have not received a shipping confirmation or have questions about your order status, please contact our customer service team.

Email: service@fendo.ch

Please include your order number and the email address used for the order so that we can help you as quickly as possible.

7. Changing your delivery address

If you notice after ordering that your delivery address is incorrect or incomplete, please contact us immediately.

Email: service@fendo.ch

Please provide your order number and the correct address.

A delivery address can only be changed if the order has not yet been dispatched and the change is technically and operationally possible.

We cannot guarantee address changes after the parcel has been handed to the carrier.

We therefore recommend checking all delivery information carefully before completing your order.

8. Delivery delays

We make every effort to deliver your order reliably and within the estimated delivery time.

In exceptional cases, delays may occur due to high order volumes, public holidays, customs clearance, transport problems or other circumstances outside our direct control.

If your delivery is taking unusually long, please contact our customer service team and provide your order number.

We will be happy to help clarify the shipping status.

Statutory rights relating to delivery delays are reserved.

9. Returns and exchanges

Specific return and exchange conditions apply to eligible items from FENDO online orders.

The voluntary return and exchange period is 14 calendar days from receipt of the goods.

Your options depend on the item's status at the time of purchase.

Full-price items

Full-price items that were not marked as “Last piece” at the time of purchase may be registered for an exchange or a FENDO gift card within 14 calendar days of receipt.

Exchanges depend on the availability of the requested replacement.

Monetary refunds are excluded under our voluntary return policy.

Sale items

Reduced items that were not marked as “Last piece” at the time of purchase may be registered for an exchange or a FENDO gift card within 14 calendar days of receipt.

Exchanges are only available if the requested replacement is in stock.

Monetary refunds are excluded under our voluntary return policy.

Last piece – full price or sale

Items expressly marked as “Last piece” at the time of purchase are excluded from voluntary returns and exchanges, regardless of their selling price.

These items are not eligible for a voluntary return, exchange, monetary refund or FENDO gift card.

The special conditions are displayed on the relevant product page before the order is completed.

Conditions for a voluntary return

For a voluntary return or exchange, items must be in their original condition: unworn, unused, clean, undamaged and unaltered.

Original labels and original product packaging must be complete and undamaged.

Careful trying-on is permitted, provided the goods, labels and original product packaging are not affected.

Items showing signs of use, removed original labels, damaged product packaging or subsequent alterations may be excluded from voluntary returns.

Simply opening the outer shipping packaging is not a reason for exclusion.

Statutory rights relating to defective, damaged or incorrectly delivered goods, or unfulfilled orders, remain unaffected.

For full details, please read our return policy:

https://fendo.ch/pages/ruckgaberichtlinie

Register a return or exchange:

https://fendo.ch/pages/rueckgabe

10. Contact and customer service

Do you have questions about your order, shipping costs, delivery times or a return?

Our customer service team will be happy to help.

FENDO – Valemore GmbH
Brandstrasse 7
8952 Schlieren
Switzerland

Email: service@fendo.ch
Telephone: +41 44 999 53 53
Website: https://www.fendo.ch

Thank you for choosing FENDO.