Frequently Asked Questions
Frequently asked
Fendo Corporate Service offers companies and organizations the opportunity to equip employees, both women and men, identically and representatively for events and trade fairs. We assist in selecting from our wide range of cuts and fabrics to put together an outfit.
We take measurements of all individuals to be outfitted either at your location or ours. Upon delivery, a tailor can be present upon request to make any necessary alterations.
Corporate Service is now available worldwide.
Please note that we do not deliver to P.O. boxes, forwarding addresses, or courier branches. We deliver to all residential and business addresses.
Please note that we do not deliver to P.O. boxes, forwarding addresses, or courier branches. We deliver to all residential and business addresses.
Your ordered products will be delivered by renowned shipping companies. As soon as we have shipped your package, you will automatically receive an email with a tracking number so that you can track the journey of your package around the clock.
Fendo's delivery times and shipping fees vary by country. We aim to deliver all orders worldwide within 3 to 4 business days. However, in most countries, we usually manage to deliver on the next or second next day. For more information, see below.
Corporate Service
Fendo Corporate Service offers companies and organizations the opportunity to equip employees, both women and men, identically and representatively for events and trade fairs. We assist in selecting from our wide range of cuts and fabrics to put together an outfit.
We take measurements of all individuals to be outfitted either at your location or ours. Upon delivery, a tailor can be present upon request to make any necessary alterations.
Corporate Service is now available worldwide.
Delivery for Custom-Made Clothing
Suits, trousers, jackets, coats and shirts:
Our delivery time for custom orders is 4-5 weeks.
These adjustments are carried out exclusively in Fendo stores on site.
Delivery
Please note that we do not deliver to P.O. boxes, forwarding addresses, or courier branches. We deliver to all residential and business addresses.
Please note that we do not deliver to P.O. boxes, forwarding addresses, or courier branches. We deliver to all residential and business addresses.
Your ordered products will be delivered by renowned shipping companies. As soon as we have shipped your package, you will automatically receive an email with a tracking number so that you can track the journey of your package around the clock.
Fendo's delivery times and shipping fees vary by country. We aim to deliver all orders worldwide within 3 to 4 business days. However, in most countries, we usually manage to deliver on the next or second next day. For more information, see below.
Gift Cards
Please note that we do not deliver to P.O. boxes, forwarding addresses, or courier branches. We deliver to all residential and business addresses.
Yes, you can use our physical and electronic gift cards as payment for your online order and in our stores.
Payment
We accept Visa, MasterCard, American Express, Twint, and PayPal for all countries.
There are several reasons why payment errors can occur, as well as ways to fix them or avoid them altogether. Please check your personal information and credit card details carefully to ensure you have entered everything correctly. You can also try using a different credit card or payment method, such as PayPal. If the the issue persists, please contact your bank – your account may have been temporarily blocked for security reasons. For all other cases or questions, please contact our customer service team.
Custom-made
We cannot make any changes to your online purchases before they are shipped. To ensure a perfect fit, we recommend you visit one of our stores for personal alterations. If there isn't a Fendo store near you, a tailor you trust is the best alternative.
Orders
You can see on our website whether items are in stock. If you cannot select your desired size in the size selection, the size is currently unavailable. If you have specific questions about sizes and availability, please contact our customer service by email or phone. Fendo does not keep waiting lists - if additional sizes become available, they will appear immediately in our webshop.
Our products are covered by a warranty for defects. Should the unlikely event occur that a product purchased from us is faulty, please contact our customer service or visit one of our stores. If you have forgotten your password, change it here and follow the "Forgot password?" instructions. For security reasons, we cannot send you your password by email. If you continue to have trouble accessing your account, please contact our customer service.
Our products are covered by a warranty for defects. Should the unlikely event occur that a product purchased from us is defective, please contact our customer service or visit one of our stores.
Yes, creating a Fendo account has many advantages:
- You can track your orders and have an overview of previous purchases
- Request returns or exchanges
- Your address and payment details are saved, which speeds up the ordering process
- Your size information is saved
Service
Our customer service representatives are available to answer all your questions or comments about our products and services. You will receive a response within 8 hours. You can reach our customer service representatives by email or phone.
Sizes and Fits
Simply click on "Size Chart" on each product page. We provide the dimensions of each product there, so you can compare them with your body measurements. If an item runs smaller or larger, this will be indicated under "Description" on each product page.
Taxes
For orders from Fendo in Switzerland, no customs duties apply as the products are shipped duty-free. However, for other countries, customers must pay the customs duties and taxes themselves.












