General terms and conditions

FENDO – Valemore GmbH

1. Scope and provider

These general terms and conditions (“Terms”) apply to all orders and purchases made through the FENDO online shop at www.fendo.ch.

The FENDO online shop is operated by Valemore GmbH. Customers enter into a contract with Valemore GmbH (“FENDO”, “we” or “us”).

Online shop operator:
Valemore GmbH
Brandstrasse 7
8952 Schlieren
Switzerland
Telephone: +41 44 999 53 53
Email: service@fendo.ch
Website: www.fendo.ch
Commercial register: Canton of Zurich

By completing an order, customers accept the Terms valid at the time of ordering.

Individual agreements expressly made between the parties take precedence over these Terms.

Any differing customer terms apply only if FENDO has expressly accepted them.

Changes to these Terms generally apply to future orders and do not affect contracts already concluded.

2. Products and offers

FENDO offers clothing, shoes, accessories and selected services in men's fashion.

The products, images, descriptions and prices displayed in the online shop provide information about our range.

We endeavour to keep all product information accurate and up to date.

Minor colour differences between product images and the actual goods may occur, particularly due to different screen settings and lighting conditions.

Product availability depends on current stock levels.

FENDO reserves the right to change its range, product presentation and future offers at any time.

3. Ordering and conclusion of the contract

Customers can select products, add them to the shopping cart and proceed to checkout.

Before completing the order, customers can review and, where necessary, correct their selected products, quantities, delivery address and payment details.

Clicking the final order button places a binding order.

After an order is received, an automatic order confirmation is sent to the email address provided.

This automatic confirmation initially acknowledges receipt of the order and does not constitute express acceptance.

The purchase contract is concluded when FENDO expressly accepts the order or, at the latest, when the ordered goods are dispatched.

If an ordered product is exceptionally no longer available or an order cannot be accepted, the affected customer will be informed.

Payments already made for unavailable or unaccepted orders will be refunded.

4. Prices and VAT

Prices in the Swiss online shop are generally stated in Swiss francs (CHF).

The final prices displayed for deliveries within Switzerland include the applicable statutory VAT.

The current Swiss standard VAT rate is 8.1%.

Any shipping costs and additional chargeable services are displayed no later than before the order is completed.

Deliveries outside Switzerland may incur additional customs duties, import taxes and other charges unless expressly shown as included during checkout.

The prices agreed when the contract is concluded apply.

Price changes, promotions and discounts generally apply only to future orders and do not apply retrospectively.

5. Payment methods

Available payment methods are displayed during checkout.

Depending on technical requirements and availability, credit and debit cards, TWINT, PayPal and external payment and financing solutions may be offered.

When using Klarna, HeyLight or other external payment providers, the selected provider's terms also apply.

Any interest, fees, payment deadlines and creditworthiness requirements are displayed by the relevant provider before financing is concluded.

FENDO is not responsible for independent credit decisions made by external payment providers.

Orders are processed following successful payment authorisation or in accordance with the terms of the selected payment method.

6. Availability and stock

Our products are available while stocks last.

Displayed stock levels are updated regularly. Despite careful stock management, discrepancies may occasionally occur.

If an item already ordered is no longer available, we will inform the customer as quickly as possible.

Amounts already paid for unavailable items that are not replaced will be refunded.

Items expressly marked as “Last piece” at the time of purchase are excluded from voluntary returns and exchanges, whether offered at full price or at a reduced sale price.

Under the voluntary return policy, these items are not eligible for a return, exchange or FENDO gift card.

The designation at the time of purchase determines whether this special condition applies. The relevant conditions must be clearly displayed on the product page before the order is completed.

Statutory rights relating to defective goods or incorrect deliveries remain unaffected.

7. Shipping and delivery

FENDO delivers within Switzerland and to other destinations offered during checkout.

Available delivery countries, shipping services, shipping costs and estimated delivery times are displayed in the online shop or during checkout.

Orders are generally processed on working days.

After dispatch, customers receive a shipping confirmation and a tracking number where available.

Stated delivery times are estimates.

Where possible, affected customers will be informed of unforeseen delays, for example due to carriers, customs clearance or exceptional events.

Customers must provide a complete and correct delivery address.

After ordering, delivery address changes are only possible if the order has not yet been dispatched and the change is technically and operationally possible.

For delivery enquiries, our customer service team is available at service@fendo.ch.

Statutory rights relating to delivery delays are reserved.

8. General conditions for returns and exchanges

These provisions apply to online orders placed at www.fendo.ch.

FENDO offers a voluntary return and exchange period of 14 calendar days from receipt of the goods for eligible items.

The return or exchange must be registered within this period.

Monetary refunds for goods that are free from defects are excluded under this voluntary return policy.

For accepted returns, an exchange or a FENDO gift card is available depending on the item's status.

Goods must be in their original condition: unworn, unused, clean, undamaged and unaltered.

All original labels must remain attached. Original product packaging must be complete and undamaged.

Items showing signs of use, stains, removed labels, damaged original product packaging or subsequent alterations are excluded from voluntary returns and exchanges.

Opening the outer shipping packaging alone does not exclude the voluntary right of return.

Mandatory statutory rights, particularly those relating to defective goods or incorrect deliveries, remain unaffected.

The conditions below distinguish between full-price items, sale items and “Last piece” items, regardless of selling price. Details are set out in section 9.

9. Returns, exchanges and gift cards

9.1 Full-price items

Full-price items not marked as “Last piece” may be registered for return or exchange within 14 calendar days of receipt.

After the goods have been received and successfully inspected, they may be exchanged for another available size or another available item.

Alternatively, customers may request a FENDO gift card for the amount actually paid for the item accepted for return.

Monetary refunds are excluded under the voluntary return policy.

9.2 Sale items

Reduced items not marked as “Last piece” at the time of purchase may be registered for an exchange within 14 calendar days of receipt.

Exchanges depend on the availability of the requested replacement.

Alternatively, customers may request a FENDO gift card for the amount actually paid for the item accepted for return.

Monetary refunds are excluded under the voluntary return policy.

Any price differences for an exchange will be clarified in advance.

9.3 Last piece – regardless of selling price

Items expressly marked as “Last piece” at the time of purchase are excluded from voluntary returns and exchanges.

This applies to both full-price and reduced items.

Under the voluntary return policy, these items are not eligible for a return, exchange, monetary refund or FENDO gift card.

This special condition must be clearly displayed on the product page before the purchase is completed. The designation visible at the time of ordering is decisive.

9.4 Made-to-measure and individually adjusted items

Items that are individually made, personalised or altered at the customer's request are excluded from voluntary returns and exchanges.

9.5 Defective goods or incorrect deliveries

The exclusions above apply exclusively to voluntary returns and exchanges of goods that are free from defects.

For defective, damaged or incorrectly delivered goods, the applicable statutory warranty and other rights apply. These remain unaffected by the voluntary return conditions.

10. Return and exchange procedure

10.1 Registering a return or exchange

For eligible items, the return or exchange period is 14 calendar days from receipt of the goods.

Customers must register their return or exchange with our customer service team within this period.

Requests can be submitted through our online return form or by email to service@fendo.ch.

Please provide the order number, the item concerned and whether you would like an exchange or a FENDO gift card.

10.2 Reviewing the return request

After receiving the request, our customer service team checks whether the item is eligible for an exchange or gift card under the return conditions.

Items expressly marked as “Last piece” at the time of purchase are excluded from voluntary returns and exchanges, regardless of selling price.

After the request has been reviewed, customers receive the relevant return instructions.

10.3 Condition of goods

For a voluntary return or exchange, items must be in their original condition: unworn, unused, clean and undamaged.

All original labels must remain attached. Original product packaging must be complete and undamaged.

Items showing signs of use, stains, removed original labels, damaged original product packaging or subsequent alterations are excluded from voluntary returns and exchanges.

Opening the outer shipping packaging alone does not exclude voluntary returns and exchanges.

10.4 Returning items

After receiving return instructions, eligible items may be sent to:

FENDO – Valemore GmbH
Brandstrasse 7
8952 Schlieren
Switzerland

The customer generally pays the direct costs of a voluntary return unless expressly agreed otherwise.

We recommend using a tracked service and keeping proof of postage.

10.5 Processing after receipt

After receiving the return, we carefully inspect the condition of the goods.

For an accepted voluntary return, depending on the item's status and the customer's preference, we offer either:

• An exchange for another available size or another available item.
• A FENDO gift card for the amount actually paid for the accepted item.

Monetary refunds are excluded for voluntary returns of goods that are free from defects.

10.6 Statutory rights

The provisions above apply exclusively to voluntary returns and exchanges of goods that are free from defects, purchased through online orders at www.fendo.ch.

Mandatory statutory rights relating to defective goods, incorrect deliveries or unfulfilled orders remain unaffected.

11. Exchanges and gift cards

No monetary refunds are provided for voluntary returns of goods that are free from defects. This applies to full-price and sale items. Items marked as “Last piece” at the time of purchase are entirely excluded from these voluntary return arrangements.

Depending on the item's status, eligible customers may choose between an exchange, subject to availability, and a FENDO gift card.

The gift card is issued for the amount actually paid for the item accepted for return.

Gift card balances cannot be redeemed for cash, to the extent permitted by law.

For unavailable or unaccepted orders, and legally justified refund claims, the relevant statutory and contractual provisions apply.

12. Warranty and complaints

FENDO places great importance on product quality.

Customers are asked to check delivered goods for completeness and visible defects after receipt.

For damaged, defective or incorrectly delivered items, please contact our customer service team at service@fendo.ch.

Please provide your order number and a brief description of the problem. Where possible, include clear photos.

Material defects are subject to the applicable provisions of the Swiss Code of Obligations, unless legally permissible special agreements provide otherwise.

The voluntary return and exchange options in these Terms are distinct from statutory warranty rights. The exclusions in section 9 apply only to the voluntary return of goods that are free from defects.

13. Retention of title

To the extent legally permissible and validly agreed, delivered goods remain the property of Valemore GmbH until paid for in full.

14. Customer accounts and information

Customers may create a personal account where this feature is offered.

Information provided when ordering or registering must be correct and complete.

Customers are responsible for keeping their login details confidential.

If there are reasonable grounds to suspect misuse, FENDO may restrict use of a customer account within the limits permitted by law.

15. Data protection

Protecting personal data is important to FENDO.

Valemore GmbH processes personal data in accordance with applicable data protection legislation, particularly the Swiss Federal Act on Data Protection.

Further information on personal data processing, service providers and the rights of data subjects is available in our privacy policy at www.fendo.ch.

16. Intellectual property

All online shop content, particularly text, images, photographs, logos, designs and other protected content, must not be used, reproduced or distributed without the necessary permission from the relevant rights holder.

Uses permitted by law remain reserved.

17. Liability

Valemore GmbH is liable in accordance with the applicable legal provisions.

To the extent permitted by law, we are not liable for damage resulting from improper use, incorrect care or normal wear and tear of products.

Mandatory statutory liability rights remain unaffected.

18. Customer service and complaints

Our customer service team is available for questions about products, orders, payments, deliveries, returns and complaints.

FENDO Customer Service
Valemore GmbH
Brandstrasse 7
8952 Schlieren
Switzerland
Email: service@fendo.ch
Telephone: +41 44 999 53 53
Website: www.fendo.ch

We endeavour to handle enquiries carefully and promptly.

19. Applicable law and jurisdiction

Contracts with Valemore GmbH are generally governed by Swiss law.

Mandatory applicable legal provisions, particularly those relating to international consumer contracts, remain reserved.

Any disputes are subject to the places of jurisdiction provided for by law.

20. Final provisions

If individual provisions of these Terms are invalid or unenforceable, the remaining provisions remain valid.

An order is generally governed by the version of these Terms valid when the contract is concluded.

FENDO – Valemore GmbH
Brandstrasse 7
8952 Schlieren
Switzerland
www.fendo.ch
service@fendo.ch