The following general Terms and conditions ( hereinafter referred to as “GTC” ) apply to all business relationships between Fendo.ch ( hereinafter referred to as “ Sample AG”, “ us ” or “ we ” ) and the customer ( hereinafter referred to as “Sample AG” ). “Customer”, “ Buyer ” or “You”) for products ( hereinafter referred to as “ Products ” or “ Goods ” ) that are via our website fendo.ch ( hereinafter referred to as “ online shop” ) became . or “website”).
The online shop becomes operated by:
Fendo.ch GmbH
Brandstrasse 7
8952 Schlieren, Zurich
CHE-223,843,884
+41 44 999 53 53
With the customer hit individual agreement have priority before this one general Terms and Conditions . Opposite Customer conditions _ become not accepted .
Fendo.ch retains the right _ before , this one general Terms and Conditions at any time to change . All Changes become effective upon publication of the new terms and conditions on the website . At the purchase one product is for the validity of each valid general Terms and Conditions are the date on which they become binding Order at us delivered became .
Please read this _ general Terms and Conditions carefully through before you do one binding Order give up . With the binding Order ours Products explain yourself _ with the following Conditions and ours Data protection agree and declare that you _ _ Diploma more legally binding contracts authorized and at least 18 years old .
The presentation of the products in the online shop no legally binding Offer but _ _ only a Non-binding online catalogue or . one non-binding Invitation to the customer , the product in the online shop order . Fendo.ch retains itself expressly the right before , the products itself and the content , like Pictures , range , prices and descriptions ours Products , at any time and without previous announcement to change . Illustrations , pictures , brochures , advertising and others information to ours products serve only to Informational purposes and are not for Fen-do.ch binding .
The customer can above our online shop binding Order from him chosen Products hand over . The customer can do this from him chosen Place products in the “ shopping cart ” . This still applies not as binding An order . An order is only valid then as binding if the customer clicks the “Payable” button on the order page at the end of the ordering process ” Order ” clicked . Forward By submitting the order, the customer has the opportunity to enter the information at any time to change and view any _ Input error to recognize and these possibly . before more binding more final Submitting the order to correct .
An order confirmation will be given to the customer sent immediately and automatically by email . This Confirmation email contains the data Of their Order and ours general Terms and Conditions that you will find in Order process accepted have . The confirmation email serves just the information that Her Order at us received is . Through the automatic Order confirmation comes still no Purchase contract conditions . By submitting the order _ confirm that you have read the Terms and Conditions have and this one unreservedly agree . We recommend You , the General Terms and Conditions Purpose of the online order and yours documentation to print out or on your computer _ save .
After you have one binding Order given up Fendo.ch is free to place the order after own discretion either to accept or through one appropriate Reject communication by email without that therefor one Liability Them or third party opposite accepted becomes . One already accomplished payment becomes Them at Order cancellation _ Reimbursed . Reasons for rejection one Order can for example , be if a product not more available is , us no Authorization for customer payment _ receive can or Reason to the acceptance exists that the customer against these general terms and conditions, individual contracts or fraudulent actions has violated or out of others punishable actions or out of one others important Reason .
By accepting the order _ comes a more binding Purchase contract with the customer conditions . This assumption he follows by shipping the ordered _ Products .
Any commercial distribution or Resale ours Products is strictly prohibited .
At all Declarations to Availability , for Shipping and to Delivery one product This is preliminary information and approximate _ Guidelines . they provide no binding or guaranteed Shipping – or Delivery dates represent . A liability for not available Products or for delays at the Shipment or delivery _ becomes expressly excluded .
Our Products are available while stocks last _ suffices . Should Fendo.ch when processing _ Of their Order find that of you _ ordered Products not available are , will be we will contact you immediately inform . Should Fendo.ch when processing _ Of their Order find that of you _ ordered Products not available are , will be we will contact you immediately inform .
We keep us also the law before , the number of items a customer buys can , too limit . In this case will be we the customer inform about this by email .
Our Products and prices correspond to those indicated on the website . All prices are in CHF (Swiss francs), US dollars and also in euros including the legal ones Value added tax ( VAT ) of 7.7%. The total price Of their Order included all Additional and shipping costs becomes you at the end of the ordering process displayed . At the Shipping to countries outside of Switzerland is possible additional Customs fees attack . This are not in the Price included and must from the Customers paid become .
With the binding Order you declare that you agree with the total price for the ordered Products agreed are . After the binding Order is one Price adjustment not more possible .
Fendo.ch retains the right _ before , the prices at any time to change . The calculation of the products takes place on the basis of the Time of binding Order offered Prices .
Orders are basically immediately to payment due .
The customer has the opportunity to use the information on the website or during the ordering process displayed means of payment to pay . This can from time to time as well country specific change . About it out keep we us before , in Individual case particular Payment Methods not to offer and to others of us used Payment Methods to refer (e.g. to validation ours credit risk only such according to the respective creditworthiness ). Fendo.ch is from the Customers expressly empowered , according to own discretion Credit checks to carry out and to this one Purpose if applicable Customer data to third parties to pass on .
With the choice of payment method the customer authorizes the payment either through Enter your credit card details or access data one payment service provider . The customer authorizes Fendo.ch to accept payments in an appropriate manner or . to move in . It comes to In the event of chargebacks , Fendo.ch is entitled to a refund associated Costs and bank processing fees . About it out Fendo.ch is not liable for any fees or other Amounts provided to you by the card issuer or Your bank in Connection with the processing Of their payment according to Of their Order invoiced _ represents .
If you with Credit card or one alternatives Payment method pay , keep we us before , the validity of the card check the availability parameters for pickup and address details to check and one Authorization at the Card issuer or Payment provider to request . You confirm also that the credit card valid is and the entered Payment details correctly are . In case of refusal to pay keeps Fendo.ch has the right before , the order to cancel and shipping of the products to set . In this case will be we us immediately with in touch with you set .
When paying by invoice the customer receives the invoice with Deposit slip with Delivery of the goods or by email. Payment must be made by Deposit slip within that on the invoice specified Payment deadline take place . Payment is made not on time , Fendo.ch is entitled to your Fees per reminder of at least CHF 50 and more with debt collection connected Cost as well as the legal ones late payment interest to be credited . Should be the introduction one debt collection procedure be necessary , raise we one additional Processing fee of at least CHF 200.
Deliveries take place basically via the Swiss Post AG delivery service . The costs incurred for deliveries to Switzerland are: Cost from the Buyer in the In advance to pay . For deliveries to the EU the following Delivery services used : Swiss Post AG or Couriers like DHL, TNT. The one you want Delivery service can in the Order process Are defined become . The ones that arise Cost are from the Buyer in the In advance to pay .
The products that you order in our online shop and that are in stock will vary depending on destination within 8 working days after Entrance of the complete Payment sent to you . Using the tracking number you can use the current one Location Of their Order track .
Should the products at the order as not available will be marked Fen-do.ch strives to deliver the products as quickly as possible possible to delivery . Fendo.ch is tried hard to do the specified Delivery times to comply . For delivery delays , same out of which Reasons , however , is Fendo.ch not responsible . We will inform you immediately about any delays in delivery.
Does the obstacle to performance last? longer than 5 weeks according to the original Delivery date is the customer ‘s date Withdrawal from his order justified . More advanced Claims , especially Claims for damages are excluded .
Should the delivery of the goods take place Fault of the customer despite twice Delivery attempt Fail , Fendo.ch can from Contract resign . Possibly accomplished Payments become immediately Reimbursed .
Fendo.ch will remain until complete pay Owner of the delivered Products .
Requirements
Return Policy
Thank you for your Shopping at Fendo.ch
Return conditions : If you are from anyone Reason with yours purchase not complete satisfied are , help we We’d be happy to help you further . Customers satisfaction stands at us first !
_ Use our return formspan
https://fendo.ch/rueckgabe
Note : Us can Products only out of certain Found exchange ( color , size , model…)
True something not or have yours _ Opinion changed ?
You can unworn , unchanged Products within 14 days after Delivery exchange . Unfortunately offer we currently worldwide no free return to. Report yours _ Return online to our email address service@fendo . ch hre Order information and select the items you are exchanging want . As soon as Her Returns processed in our warehouse was , exchange we Her Order at or send you the full one Purchase price with the Fendo gift card within 7-10 business days to the email address you used to send your purchase made have .
The exchange is 14 days from the date of purchase possible . No Cash payment only exchange or Voucher accessories ( tie etc.)
Also promotional and discount vouchers are from the exchange excluded .
Exchange items become Them within 3-5 business days after receipt Of their Return sent . To be with one Return / Refund to continue ; Fill out the return form and send the products _ out of Of their Order just to ours Headquarters and ours Central warehouse back .
You are responsible for the return shipping costs Yours article himself responsible . Shipping are not refundable . If you have your Products send back want , this is just with one exchange possible , the costs of return carries our customer. Contact us if you have any questions to Return Yours article to us have . We stand happy to help you Disposal .
Please notice that _ with the Fendo voucher card only a exchange Of their Order or the whole purchase price possible is . A payment of the purchase amount can we unfortunately not offer .
With more Questions Can you _ of course also on ours Customer service turn around . [email protected]
Address : Fendo.ch GmbH
Brandstrasse 7, 8952 Schlieren, Switzerland
Fendo.ch guarantees that the goods are as promised Characteristics corresponds and none defects which has its value or her suitability for the intended Purpose of use affect .
After Upon receipt of the products, the customer has these immediately for accuracy , completeness and any Damage to check . Mistake or Damage must Fendo.ch within 3 working days reported become . Defects that occur more properly Investigation not discovered become could and only later _ show , are immediately after of their discovery in written form to display . Refrain from investigating or If the defect is reported immediately , the goods are considered approved and it stands Them no Expectations more against us to .
The legal ones apply Warranty regulations at Manufacturing defects /material defects production errors . The warranty period is 2 years from receipt of the product . Products that come through own Fault of the buyer damaged were , are covered by the guarantee excluded .
The customer ‘s warranty claims restrict rely on replacement delivery or Elimination of defects / repair under exclusion all others Claims , especially reduction or replacement of indirect ones Damage and consequential damage . Fendo.ch decides after own Discretion whether replacement is delivered or the lack Fixed becomes . Beats the subsequent delivery or Subsequent fulfillment fails , the customer is with significant defects for the resignation from the Contract justified .
To one claim or Service questions to report , please contact us at the following _ address with the order number , the customer number , one Error description and others helpful Information :
Fendo.ch, Brandstrasse 7 8952 Schlieren [email protected] +41 44 999 53 53
The defective one Product must come with one Copy of the invoice and one detailed Description of the defect at the above mentioned Fendo.ch address sent back become . The return one product takes place at the expense and risk of the customer . Please let yourself _ Her Return confirm and keep these _ Confirmation on, because in the case of one packet loss Her Guarantee claim not processed become can .
At the registration one customer account you can get information above Her closed , open and recent shipped Orders see as well as Her Address details , if any Manage and save payment details and any newsletters . Since yours Data saved you will need this _ at one again purchase not anew input .
If you are interested in one such Account register , you are in favor responsible for that Yours for registration required personal Data truthfully and completely are . If you are interested in one such Account register , you are in favor responsible for that Yours for registration required personal Data truthfully and completely are . Fendo.ch insures you that _ Her Data confidential treated and not to unauthorized persons Third passed on become . More information for the data protection can be found in ours Data protection at https://fendo.ch/datenschutzerklaerung.
The registration is for free . Every customer is only entitled , one Customer account to lead . We keep us the right before , single Applications to delete and registered Customers who oppose these terms and conditions or individual agreement to violate , to warn , to lock out or to delete or whose Content to change .
Fendo.ch is not obliged to register or the order one registered Customers to accept .
We place great emphasis on customer satisfaction . You can us at any time among those above specified contact details to reach . We are eager to your Inquiries and complaints as quickly as possible possible to edit and become us after Receipt of documents or . Of their input or . Complaint with in touch with you set . In case of complaints or Complaints Please help us by telling us the exact problem or problem . Error sign communicate and if necessary . one Copy of the order documents or at least the order number , customer number , etc Disposal place . Our goal is it, you within 7 working days to answer .
Fendo.ch collects and processes data personal Data only in the legal framework _ Regulations , in particular under Compliance with applicable Data Protection Laws . More information to processing Of their personal data , yours Rights and with that associated Questions can be found in ours Data protection at https://fendo.ch data protection declaration, which has a integrating component these General Terms and Conditions constitute .
Those published on the website Information and content are copyright protected and property of Fendo.ch or the respective Copyright holder . Reproduction , processing , distribution _ or every other form of recycling requires the previous one written consent of the respective person rights holder . Fendo.ch and the corresponding one Rights holder keep itself in this regard expressly all rights before .
Should one determination this general Terms and Conditions out of anyone Reason illegal , invalid or be impracticable or this affects the validity of the remaining ones Regulations not . Provided nothing other agreed is , the ineffective one applies determination as through one effective regulation replaced the economic one Purpose of the provision and the will of the parties for the Time of conclusion of the contract largely taken into account . The same applies to any Gaps these terms and conditions.
The European Commission has an online platform for alternative dispute resolution for consumers with Residence established in the EU , the one extrajudicial Proceedings to settlement all Disputes in the Connection with and from online purchase contracts provides . Over this platform you can disputes from that of you with us completed online contract attach . The platform is under available at the following link : https://ec.europa.eu/consumers/odr.
For these terms and conditions, which are on it based Contractual relationships and any Disputes apply exclusively material Swiss Right under Exclusion of conflict of laws rules and the United Nations Convention Nations above contracts about the international Purchase of Goods (CISG).
Place of jurisdiction for natural persons persons is the headquarters of Fendo.ch. For legal ones persons the registered office of Fendo.ch is exclusive Place of jurisdiction .
This Regulations apply only so far not compelling Provisions of the law of the country in which the consumer his ordinary stay , follow these terms and conditions .
RETURN EXCHANGE 14 DAYS
WORLDWIDE SHIPPING
CUSTOMER SERVICE 7-5 DAYS
SECURE PAYMENT
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Opening hours:
Monday-Friday:
10:00-19:30
Saturday: 10:00-19:00
Sunday: Closed
Enter your e-mail address to subscribe to our newsletter
Opening hours:
Monday-Friday:
10:00-19:30
Saturday: 10:00-19:00
Sunday: Closed