Do you need help with something or have questions about specific functions?
Most Frequently Asked Questions
Does Fendo offer custom tailoring for businesses?
Fendo Corporate Service offers companies and organizations the opportunity to outfit employees, both women and men, identically and representatively for events and trade shows. We assist in selecting from our wide range of cuts and fabrics to assemble an outfit.
We take measurements for all individuals to be outfitted either at your location or ours. Upon delivery, a tailor can be present, if desired, to make any necessary alterations.
Please note that we do not deliver to P.O. Boxes, forwarding addresses, or courier offices. We deliver to all private and business addresses.
Which countries does Fendo deliver to?
Please note that we do not deliver to P.O. Boxes, forwarding addresses, or courier offices. We deliver to all private and business addresses.
Can I track my order?
Your ordered products will be delivered by reputable shipping companies. Once we have shipped your package, you will automatically receive an email with a tracking number so that you can track your package 24/7.
When will I receive my order and what is the delivery cost?
Fendo’s delivery times and shipping fees vary from country to country. We aim to deliver all orders worldwide within 3 to 4 business days. In most countries, however, we often manage to deliver on the next or following day. For more information, see below.”
Corporate Service
Does Fendo offer custom tailoring for businesses?
Fendo Corporate Service offers companies and organizations the opportunity to outfit employees, both women and men, identically and representatively for events and trade shows. We assist in selecting from our wide range of cuts and fabrics to assemble an outfit.
We take measurements for all individuals to be outfitted either at your location or ours. Upon delivery, a tailor can be present, if desired, to make any necessary alterations.
Suits, trousers, jackets, coats, and shirts: Our delivery time for custom orders is 4-5 weeks. These adjustments are made exclusively at the Fendo stores on-site.
Delivery
Does Fendo deliver to P.O. Boxes?
Please note that we do not deliver to P.O. Boxes, forwarding addresses, or courier offices. We deliver to all private and business addresses.
Which countries does Fendo deliver to?
Please note that we do not deliver to P.O. Boxes, forwarding addresses, or courier offices. We deliver to all private and business addresses.
Can I track my order?
Your ordered products will be delivered by reputable shipping companies. Once we have shipped your package, you will automatically receive an email with a tracking number so that you can track your package 24/7.
When will I receive my order and what is the delivery cost?
Fendo’s delivery times and shipping fees vary from country to country. We aim to deliver all orders worldwide within 3 to 4 business days. In most countries, however, we often manage to deliver on the next or following day. For more information, see below.”
Gift Cards
Are gift cards valid online?
Yes, you can use our physical and electronic gift cards as a payment method for your online orders and in our stores.
Does Fendo sell gift cards?
Yes, the digital gift card is available at Fendo, and you can use it on the website or in Fendo stores.
Additionally, gift cards do not have an expiration date.
Payment
Which payment methods does Fendo accept?
We accept Visa, MasterCard, American Express, Twint, and PayPal for all countries.
Why was my payment unsuccessful?
There are several reasons why payment errors may occur, but there are also ways to fix or avoid them. Please carefully check your personal details and those of your credit card to ensure you entered everything correctly. You can also try using a different credit card or payment method, such as PayPal. If the problem persists, please contact your bank – your account may have been temporarily blocked for security reasons. For any other cases or questions, please contact our customer service team.
Custom Tailoring
Does Fendo offer alterations for online purchases or online orders for custom tailoring?
We cannot modify your online purchases before shipping. To ensure a perfect fit, we recommend visiting one of our stores for personal alterations. If there is no Fendo store near you, a tailor of your choice is the best alternative.
Orders
How can I know if an item is in stock?
You can see on our website if items are in stock. If you cannot select your desired size in the size selection, it is currently unavailable. If you have specific questions about sizes and availability, please contact our customer service by email or phone. Fendo does not maintain waiting lists—if additional sizes become available, they will appear immediately in our webshop.
What about the warranty of my ordered products?
Our products are covered by a warranty. In the unlikely event that a product purchased from us is defective, please contact our customer service or visit one of our stores.
I forgot my password. What should I do?
If you have forgotten your password, change it here and follow the “Forgot Password?” instructions. For security reasons, we cannot send your password via email. If you still have trouble accessing your account, please contact our customer service.
Do I need to create an account to place an order?
Yes, creating a Fendo account has many advantages:
You can track your orders and have an overview of your previous purchases.
Request returns or exchanges.
Your address and payment details are stored, speeding up the ordering process.
Your size information is saved.
Service
I have a question or a comment about your products or services.
If you have any questions or comments about our products and services, our customer service team will be happy to help. You will receive an answer within 8 hours. You can reach our customer service staff by email or telephone.
Size and Fit
Which size should I choose?
Simply click “Size Chart” on each product page. We provide the dimensions of each product there, so you can compare them with your own body measurements. If an item runs smaller or larger, this will be indicated under “Description” on each product page.
Taxes
How much customs duty and taxes do I need to pay for my order at Fendo?
For orders from Fendo in Switzerland, no customs duties apply as the products are shipped duty-free. However, customers in other countries are responsible for paying any applicable customs duties and taxes.
Do you have any other questions?
Please feel free to send us an email with your inquiry or clarification at:
